Refund and Returns Policy

At Welig, every product is handmade with care, love, and attention to quality. We want you to be happy with your purchase. Please read our refund and returns policy carefully before placing an order.

Policy Summary

• Returns may be requested within 30 days after receiving your order.
• Items must be unopened, unused, in the same condition as received, and in their original packaging.
• Proof of purchase is required for all returns, exchanges, and refunds.
• For hygiene and safety reasons, opened or used personal care products cannot be returned or exchanged.
• Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.
• Approved returns are processed within 7–10 working days after we receive and inspect the returned item.
• Refunds are paid back to the original payment method once approved.
• South African cooling-off rights may apply to eligible online or direct marketing purchases.

Returns

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To qualify for a return, the item must be:

• Unopened and unused
• In the same condition that you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

For hygiene and safety reasons, we cannot accept returns on opened, used, tested, or damaged personal care products, unless the product is defective or incorrect.

To request a return, please contact us at:

orders@welig.co.za

Returns must be sent to:

Welig
7 Granaat Avenue
Velddrif
Western Cape
7365
South Africa

Please do not send any items back before contacting us first. Items returned without prior approval will not be accepted.

Return Process and Processing Time

Once you contact us to request a return, we will review your request and confirm whether the item qualifies for return.

If your return is approved, we will provide instructions on how and where to send your item.

Once we receive your returned item, we will inspect it to confirm that it meets the return conditions. Approved returns will be processed within 7–10 working days after we receive and inspect the item.

Please note that refunds may take additional time to reflect, depending on your bank or payment provider.

South African Cooling-Off Period

For eligible online purchases, South African consumers may have a cooling-off period of 7 days after receiving the goods.

Where a purchase resulted from direct marketing, South African consumers may have a cooling-off period of 5 business days from the date of receiving the goods or concluding the agreement, whichever is later.

To use a cooling-off right, the item must be returned unopened, unused, in its original packaging, and in the same condition as received.

For hygiene and safety reasons, opened or used personal care products cannot be returned under the cooling-off period unless they are defective, damaged, or incorrect.

Customers are responsible for return shipping costs, unless the product received was defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, leaking, broken, or if you received the wrong product, please contact us immediately at:

orders@welig.co.za

Please include:

• Your order number or proof of purchase
• A clear description of the issue
• Photos of the damaged, defective, or incorrect item

We will review the issue and do our best to make it right.

Non-Returnable Items

Due to the nature of our handmade self-care products, certain items cannot be returned once opened or used.

Non-returnable items include:

• Opened or used bath salts, body scrubs, body butters, lip balms, lip scrubs, wax melts, soaps, washes, or other personal care products
• Custom or personalised orders
• Gift cards
• Sale or clearance items

Please contact us at orders@welig.co.za if you are unsure whether your item qualifies for a return.

Exchanges

We allow exchanges only if the item meets the following conditions:

• The item is unopened and unused
• The item is in the same condition as received
• The item is in its original packaging
• Proof of purchase is provided
• The exchange request is made within 30 days of receiving the order

Customers are responsible for the shipping costs related to exchanges, unless the exchange is due to an incorrect, damaged, or defective item sent by Welig.

To request an exchange, please contact us at:

orders@welig.co.za

Once your exchange request has been approved and the original item has been received and inspected, we will confirm the next steps.

Refunds

Once we have received and inspected your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–10 working days.

Please remember that your bank or payment provider may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

orders@welig.co.za

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

If the return is due to an error on our side, such as a damaged, defective, or incorrect item, we will assist with the return or replacement process.

Questions

For any return, exchange, or refund questions, please contact us at:

orders@welig.co.za