Terms of service

Terms of Service

This website is operated by Welig. Throughout the site, the terms “we”, “us” and “our” refer to Welig. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website or placing an order.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, province, or state of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products for any illegal or unauthorised purpose. You also agree not to violate any laws in your jurisdiction when using our website or purchasing our products.

Any breach of these Terms may result in the cancellation of your order or access to our services.

2. Product Information

Welig products are handmade with care. Because our products are handmade, slight variations in colour, texture, shape, scent, packaging, weight, or appearance may occur.

We do our best to display our products as accurately as possible. However, we cannot guarantee that your device’s screen display will show colours or product details exactly as they appear in real life.

Product descriptions, prices, availability, and packaging may change without notice.

3. Personal Care Product Disclaimer

Welig products are intended for external use only, unless clearly stated otherwise.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any information provided on our website, labels, marketing material, or social media is for general information purposes only and should not be seen as medical advice.

Please check the ingredients before using any product. If you have sensitive skin, allergies, a medical condition, are pregnant, breastfeeding, or unsure whether a product is suitable for you, please consult a healthcare professional before use.

We recommend doing a patch test before using any personal care product.

Stop using the product immediately if irritation, discomfort, or an allergic reaction occurs.

4. Allergies and Sensitivities

Some Welig products may contain natural ingredients, essential oils, fragrance oils, carrier oils, butters, salts, botanicals, or other ingredients that may cause sensitivity in certain individuals.

It is the customer’s responsibility to read product descriptions, labels, and ingredient information before purchasing or using a product.

Welig will not be held responsible for allergic reactions, sensitivities, or misuse of products where ingredients were disclosed or where the product was not used as directed.

5. Orders

When you place an order through our website, you agree that all information provided is accurate, complete, and up to date.

We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders that appear to be fraudulent, incorrect, incomplete, or in breach of these Terms.

Once an order has been placed, we will do our best to process it as quickly as possible. Order processing and delivery times are set out in our Shipping Policy.

6. Pricing and Payment

All prices are listed in South African Rand, unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Payment must be completed before an order is processed or dispatched. We are not responsible for delays caused by failed payments, incorrect payment information, or payment provider issues.

If a product is listed at an incorrect price due to a website error, technical issue, or typing mistake, we reserve the right to cancel the order and refund the customer where applicable.

7. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather, strikes, or other circumstances outside our control.

Welig is not responsible for delays caused by courier companies or incorrect delivery details provided by the customer.

8. Returns and Refunds

Returns and refunds are subject to our Refund and Returns Policy.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are damaged, defective, or incorrect.

Please review our Refund and Returns Policy before placing an order.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

orders@welig.co.za

If your order has already been processed, packed, or handed over to the courier, cancellation may no longer be possible. In that case, the order may need to follow our returns process, where applicable.

10. Use of Our Website

You agree not to misuse this website. This includes, but is not limited to:

Uploading or transmitting viruses, malware, or harmful code
Attempting to gain unauthorised access to our website or systems
Using the website for unlawful, abusive, or fraudulent purposes
Copying, reproducing, or exploiting any part of the website without our permission
Interfering with the security or proper functioning of the website

We reserve the right to restrict or terminate access to our website if misuse is suspected.

11. Intellectual Property

All content on this website, including but not limited to text, images, product names, product descriptions, graphics, logos, branding, designs, photographs, and layout, belongs to Welig or is used with permission.

You may not copy, reproduce, distribute, edit, sell, or use any of our content without our prior written consent.

12. Third-Party Links

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the content, policies, privacy practices, security, or accuracy of third-party websites. You access third-party links at your own risk.

13. Accuracy of Information

We do our best to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur.

We reserve the right to correct errors, update information, or cancel orders if any information on the website is inaccurate, incomplete, or outdated.

14. Limitation of Liability

Welig will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, except where required by law.

Our liability is limited to the purchase price of the product in question, where applicable.

Nothing in these Terms is intended to limit any rights you may have under South African consumer protection laws.

15. Indemnification

You agree to indemnify and hold Welig harmless from any claim, loss, damage, liability, or expense arising from your breach of these Terms, misuse of our website, misuse of our products, or violation of any law or third-party rights.

16. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree to the collection and use of your information as described in our Privacy Policy.

17. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

The latest version will always be available on this page. Continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Information

For questions about these Terms of Service, please contact us at: